These terms govern how you book, receive, and pay for home maintenance, cleaning, and handyman services through Maider Services. Please read them carefully before scheduling any work.
Maider Services provides domestic cleaning, garden upkeep, minor repair work, painting, plumbing fixes, appliance installations, and general handyman assistance for residential properties in South Africa. Each job is scoped before work begins, and the specific tasks, estimated duration, and hourly rate are confirmed in writing before we start. Services are performed by vetted professionals who carry the necessary tools and follow standard safety practices for residential work.
You can book a single job or set up a recurring monthly care plan by phone at +27150838755 or by email at info@maiderservices.com. A booking is confirmed once we agree on the scope, schedule, and rate. For recurring plans, we confirm each visit in advance and you may skip or reschedule a session with at least 48 hours notice. Same-day cancellations may incur a fee equal to one hour of the agreed rate.
All work is billed at transparent hourly rates that are shared before the job begins. You will receive an itemised summary after each visit showing the time spent and the tasks completed. Payment is due within seven days of the invoice date unless another arrangement is agreed in writing. We do not charge hidden fees, and any additional materials required for a job are quoted and approved by you before purchase.
You agree to provide safe access to the property, inform us of any hazards such as pets, alarm systems, or restricted areas, and ensure that a responsible adult is present or that entry arrangements are confirmed. For recurring plans, you should notify us of any changes to your property or access arrangements before the scheduled visit. Failure to provide access may result in a rescheduled visit and a call-out fee.
We stand behind the quality of our work. If a completed task does not meet the agreed standard, contact us within 48 hours of the visit and we will return to correct the issue at no extra charge. This does not cover damage caused by misuse, neglect, or pre-existing conditions that were disclosed at the time of booking. Our team carries liability cover for accidental damage caused during a job.
Maider Services is responsible for work performed by our team and for damage caused directly by our negligence. We are not liable for pre-existing defects, issues arising from unauthorised changes to the property, or losses that occur after the job is completed and accepted. Our total liability for any single job is limited to the amount paid for that job, except where South African law provides otherwise.
You may cancel a recurring plan at any time with written notice. We may suspend or terminate service if payment is overdue, if access is repeatedly denied, or if a client behaves in a way that puts our team at risk. We may update these terms from time to time, and the version in effect at the time of your booking will apply to that job. Continued use of our services after a change means you accept the updated terms.
If you have questions about these terms, need a copy of our full service agreement, or want to raise a formal complaint, contact us at info@maiderservices.com or write to 2181 babalwa Row, Bulelwaburgh, FS 6194. We aim to respond to all legal and compliance enquiries within five business days.