Call or email with the task, property size and a rough timeline. For recurring plans we also ask about access, parking and any safety notes for the team.
We confirm the hourly rate or fixed price in writing before any work starts. No hidden call-out fees, no vague estimates, no surprises on the invoice.
You pick a morning or afternoon window that suits you. For monthly care plans we lock in the same day each month so your routine stays predictable.
Our vetted tradespeople bring their own tools, cleaning supplies and protective gear. They confirm the scope on arrival and flag any issues before starting.
We walk through the completed job with you, address any touch-ups on the spot and leave the property tidy. You only pay once you are satisfied.
You receive a short summary of what was done, plus a photo record for larger repairs. Recurring clients get a simple log to track maintenance over time.
Questions about a booking, a quote, or a job that needs redoing? Our office team answers during business hours and routes urgent issues straight to the field supervisor on duty.
Every job follows the same clear sequence so you know what happens, when it happens, and what you need to prepare before our team arrives at your property.
You send us the job details through the booking form or a phone call. Within one business day we confirm the scope, check the materials needed, and agree on a time slot that suits your schedule. No vague estimates at this stage - you get a clear description of what will be done.
Our technician arrives at the agreed window, introduces themselves, and does a quick walkthrough of the areas involved. If anything differs from the original description, we stop and discuss it before starting. This keeps surprises out of the final invoice.
The team works through the checklist we agreed on, and you receive a short update when the job is halfway done. For larger projects like deep cleaning or painting, we send a photo of the progress so you can see the standard of work before we finish.
Before we leave, the technician walks through the completed work with you. You check the results, raise any concerns on the spot, and only then do we close the job. Small touch-ups are handled immediately, not scheduled for a separate visit.
Within two days you receive a short follow-up message asking if everything still meets your expectations. If you are on a recurring plan, the next visit is scheduled automatically and you get a reminder a week in advance.