Straight answers about booking, pricing, and what to expect from a Maider visit.
How do I book a single job or a recurring plan?
You can call us directly or send an email with a short description of the work. For a one-off task, we confirm a time slot and send a handyman or cleaner to your address. For a monthly care plan, we set a fixed day each week or month and keep the same team assigned to your property so they learn your preferences.
What does the hourly rate include?
The rate covers the time the professional spends on site, standard tools for the job, and basic consumables like cleaning cloths or small fixings. Materials such as paint, replacement taps, or garden waste removal are quoted separately before work starts, so there are no surprises on the invoice.
Are your tradespeople vetted and insured?
Yes. Every cleaner, handyman, and gardener goes through a background check and a practical skills assessment before joining our team. We also carry liability cover for residential work, which means you are protected if something gets damaged during a visit.
Can I request the same person for every visit?
Absolutely. Most clients prefer consistency, especially for cleaning and garden upkeep. When you set up a recurring plan, we assign a primary professional and a backup who covers leave or sick days, so your routine is never interrupted.
What areas do you cover in South Africa?
We operate in and around Bulelwaburgh and the surrounding Free State region. If you are unsure whether your suburb falls within our service area, give us a call and we will confirm before you commit to anything.
Do I need to be home during the service?
Not necessarily. Many clients provide a spare key or arrange access with a neighbour or security gate code. We recommend being present for the first visit so you can walk through the tasks, but after that, remote access is fine as long as we have clear instructions.