Call +27150838755 during business hours for urgent matters like a burst pipe or a lockout. For everything else, email info@maiderservices.com and we reply within one working day. If you need a quote for a specific job, include a short description and your suburb so we can prepare accurate details before we call back.

Yes, for urgent plumbing leaks, electrical faults and security-related repairs. Emergency call-outs are scheduled based on technician availability and location. When you phone, tell the coordinator it is urgent so we can prioritise your address and give you a realistic arrival window before we dispatch anyone.

Standard email enquiries receive a reply within one business day. If you are comparing quotes or planning a recurring care plan, we usually respond faster because those requests go straight to the scheduling team. Check your spam folder if you have not heard back within 24 hours, then follow up by phone.

Absolutely. Describe the problem as best you can and we will send a technician who can assess the situation on site. For example, if a tap is dripping or a door does not close properly, you do not need to diagnose it yourself. The technician will inspect, explain the options and give you a clear price before starting any work.

Tell us within 48 hours of the visit and we will send the same technician back to correct the issue at no extra charge. Our quality check covers workmanship, not changes you request after the job is done. If the problem is not resolved on the second visit, we escalate it to a senior team member.

We operate across a wide region in South Africa, but coverage depends on the type of service and the technician's route for that day. Phone us with your address and we will confirm immediately whether we can assist. For recurring plans, we prioritise areas where we already have regular clients so travel time stays reasonable.